IT Support Supervisor – Escalations & SLA Leader
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-08-02
Listing for:
shieldtp
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
shieldtp is seeking a dedicated IT Escalation Supervisor to oversee the IT Services Support Team and drive high-quality technical support. The role involves coaching junior staff, escalating to Engineering when necessary, and maintaining robust documentation and CRM tracking to ensure SLA compliance.
You will directly interact with clients as needed to guarantee customer satisfaction, while partnering with management on onboarding and skills development for Level I/II personnel.
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