Patient Service Center Analytics & Forecasting Specialist
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-08-07
Listing for:
altamed
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Alta Med is seeking a Workforce Analyst to provide data analytics, forecasting, queue management, and WFM tool optimization for the Patient Service Center (PSC). The role focuses on delivering dashboards and insights to enhance service levels, first call resolution, and NPS targets, while collaborating with leadership on PSC initiatives.
The ideal candidate has a Bachelor’s degree and at least 3 years of analytics experience in a contact center environment, with a strong emphasis on data-driven
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