Patient Service Center Analyst
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-09-09
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
- Supply the Patient Service Center with data analytics, forecasting, queue management, and ACD technology support
- Optimize service levels and first call resolution, access, and Net Promoter Score targets
- Mine, extract, and utilize data to deliver daily, weekly, and monthly dashboards on Patient Service Center metrics
- Interact with management and executives to plan, develop, and execute strategic initiatives
- Communicate trends, recommendations, and root-cause analysis for contact center optimization
- Operate the workforce management tool, including configuration, scheduling, analysis, and forecasting, to ensure service level commitments are met
- Bachelor’s Degree or equivalent combination of education and work experience preferred
- Minimum of 3 years of progressive experience with analysis, identifying trends, business operations, or analytics in a Contact Center
- Experience with data analytics, forecasting, queue management, and ACD technology support
- Experience operating workforce management tools, including configuration, scheduling, analysis, and forecasting functions
- Ability to deliver dashboards and analyze Patient Service Center metrics
- Ability to communicate trends, recommendations, and root-cause analysis
- Ability to interact with management and executives on strategic initiatives
Demonstrates expertise in data analytics, forecasting, and queue management to optimize contact center performance. Proficient in operating workforce management tools and delivering actionable insights through dashboards and root-cause analysis.
Highest-signal resume keywords- Data Analytics
- Forecasting
- Queue Management
- Workforce Management Tools
- Contact Center Optimization
- Data Analytics
- Forecasting
- Queue Management
- Root-Cause Analysis
- Dashboard Delivery
- Trend Identification
- Business Operations Analysis
- Communication
- Strategic Planning
- Interpersonal Skills
- Patient Service Center
- Service Level Commitments
- Net Promoter Score
- Workforce Management Tool
- ACD Technology
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