Helpdesk Analyst​/Technician

Overview

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Helpdesk Analyst/Technician in Anaheim, CA.

The purpose of this role is to help ensure the delivery of quality care to our patients providing comprehensive application and technical support for clinical staff and users of other business units. The IT Helpdesk Analyst will provide first line application and technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated issues.

A high standard of customer service and professionalism will be demonstrated in all interactions.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong commitment to quality healthcare and providing excellent customer service.
• Excellent communication skills and ability to interpret issues/requests, with a positive, professional and welcoming demeanor.
• Demonstrate analytical thinking skills by understanding a problem or situation by breaking it down systematically into its component parts and identifying the relationships between those parts.
• Ability to handle varied tasks simultaneously and work well under pressure.
• Ability to demonstrate mature judgment, initiative and critical thinking.
• Ability to relate to diverse communities.
• Ability to train staff in basic troubleshooting techniques
• Accuracy and attention to detail are essential.
• Availability to work flexible hours including weekends.
• Participate in shift rotation to provide weekend coverage for Health Centers.
• Participate in weekly site visits to the health centers to service IT related equipment.
• Willing to work over the weekends.
• The ability to function at a high level in a team-oriented environment is required.

Minimum Education:

• A diploma or high school education with technical training.
• Computer Information Systems course education preferred.

Minimum Work Experience:

• 1-2 years of troubleshooting experience with hardware or software customer services or application support.
• Strong customer service background required.
• Understanding of Windows operating systems preferred.
• Experience with PC technology and VOIP phones a plus.
• Relevant experience within a healthcare environment is highly desired.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including;
  Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal…