Deployment Strategist

Salt AI is building the intelligence layer for the enterprise, starting with life sciences, financial services, and the energy sector. In a world where AI is fragmented across models, tools, and data silos, Salt unifies them through a compliance-first orchestration platform that lets regulated organizations deploy AI securely, at scale, and with confidence.

We’re creating the backend systems that power real-world AI workflows across a multitude of industries where out-of-the-box consumer tools don’t cut it. Our platform turns complex, regulated environments into intelligent, adaptive systems where autonomous AI agents operate in harmony with existing infrastructure.

As a Deployment Strategist, you own our most strategic enterprise deployments end to end — from initial scoping through production go-live and customer self-sufficiency. Reporting to the Chief Customer Officer, you’ll work with leading pharma, biotech, investment banking, and energy enterprises deploying Salt into demanding SaaS, VPC, and on-prem environments.

This is a senior, judgment-heavy role. You define what we’re building, negotiate what we’re not, direct the Forward Deployed Engineers and Customer Solutions Engineers assigned to your accounts, and hold the line when a customer pushes to expand scope mid-engagement. You’ll keep engagement detail current in our existing AI-first project management flow (Slack → Notion → Linear), where engineers groom their own tickets — so your time goes to scoping and direction, not ticket administration.

You’ll deliver highly technical projects on time, on budget, and above expectation. You’ll guide customers through the process, manage expectations, manage internal resources to successful delivery, and collaborate with sales to guide them towards expansion opportunities.

Scope

• Scope engagements down to one or two named workflows with fixed timelines, and drive customer stakeholders to converge on them quickly. Define the engagement exit before work begins: what customer self-sufficiency looks like, written down and agreed.
• Own the SOW Approval Gate on new and expansion business — no contract or SOW goes to a customer without your sign-off on scope, timeline, and capacity, including the authority to decline out-of-scope asks from senior customer stakeholders.
• Partner with Sales on expansion: they lead the pursuit, you control what can be committed on scope, timeline, and capacity.

Execute

• Build and run the engagement plan: milestones, work streams, owners, and dependencies across Salt and customer teams, with a weekly cadence that surfaces slippage early.
• Drive customer-side dependencies to closure — data access, security and IT reviews, environment provisioning, and stakeholder availability — where enterprise deployments most often stall.
• Manage risks, issues, and escalations proactively, and escalate early, internally or to the customer sponsor.
• Own delivery quality: acceptance criteria and evals agreed at scoping, testing and validation (including GxP where applicable), and production readiness through go-live and hypercare.
• Lead enablement: training, documentation, and change management so customer teams can run the workflows themselves.
• Track effort, budget, and capacity across your accounts, and flag early when an engagement is at risk on timeline or cost.

Lead, Grow & Build

• Provide leadership, prioritization, and technical direction to the Forward Deployed Engineers and Customer Solutions Engineers assigned to your accounts.
• Lead executive communication with customer sponsors throughout the engagement lifecycle.
• Stay engaged after go-live on the technical outcome, adoption depth and scoping the next workflow. Sales owns the account…