Solutions Engineer

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

The Pre‑Sales Engineer – Managed IT partners with Solutions Architects, Sales teams, and Technology & Security Consultants to assess prospective client environments and translate business and technical needs into practical, scalable IT solutions. This role evaluates infrastructure, cloud, networking, and security technologies; develops clear recommendations, proposals, diagrams, estimates, and statements of work; and helps clients understand the path from their current environment to a stronger future state.

By connecting technical discovery to solution design and supporting a smooth handoff to implementation, this role establishes the foundation for successful projects and long‑term client partnerships.

• Participate in Business Transformation Assessments by evaluating client infrastructure, security, cloud, and operational environments and identifying risks, gaps, and improvement opportunities.

• Develop technical recommendations across technologies such as Windows Server, virtualization, storage, networking, firewalls, identity and access management, Group Policy, Microsoft 365, and Azure.

• Design managed IT solutions that use Impact‑approved technologies, align with internal standards, and address each client’s technical and business requirements.

• Create accurate technical proposals, solution diagrams, quotes, cost estimates, and statements of work that clearly define scope, assumptions, dependencies, and expected outcomes.

• Present assessment findings and proposed solutions to technical and non‑technical stakeholders, translating complex concepts into clear business value.

• Partner with Sales, Solutions Architects, Technology & Security Consultants, implementation teams, vendors, and other managed services practices to support cohesive solution development and execution.

• Build trusted relationships with prospective clients and vendor partners through responsive communication, sound technical guidance, and a consultative approach.

• Maintain complete assessment documentation, activity records, and time entries in Impact’s designated systems while identifying opportunities to improve pre‑sales tools and processes.

• Coordinate a thorough handoff to implementation and post‑sales support teams, providing the documentation and context needed for successful delivery.

• Stay current on emerging technologies, industry trends, and best practices through ongoing training, certifications, research, and internal knowledge sharing.

• Five or more years of experience in IT infrastructure, networking, systems engineering, technical consulting, or a related discipline.

• Strong working knowledge of core infrastructure technologies, including Windows Server, virtualization, storage, switching, firewalls, Microsoft 365, Azure, identity and access management, and Group Policy.

• Demo…