Senior Claims Examiner

Claims Adjuster, Public Entity

Job Title:

Claims Adjuster, Public Entity

Department:
Claims Services |

Reports To:

Claims Manager / Director of Claims | FLSA Status:
Exempt

Venbrook Claims Services is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook’s team of experts and industry specialists partners with clients to manage their risks, create security, promote growth, and add value by delivering best‑in‑class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands:
Carl Warren & Company, DMA Claims, and One Source Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and Special Investigations Unit (SIU) services. Venbrook Claims has long‑term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners.

With over a century of combined claims experience, our organization’s legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. Our culture is derived from the people who create it. We are not different in what we do — we are different in how we do it. We believe our clients are our partners, and we earn their trust every day.

The Claims Adjuster, Public Entity is responsible for the end‑to‑end management of property and casualty claims on behalf of public entity clients, including municipalities, school districts, and government agencies. This role requires sound judgment, strong investigative skills, and an understanding of the unique legal and regulatory environment governing public sector claims. The Adjuster will manage litigation, communicate proactively with clients, and deliver high‑quality outcomes consistent with client guidelines and best practices.

• Communication
  
  Skills:
  
  Consistently and effectively communicates with a diverse spectrum of people, including public entity clients, attorneys, claimants, and vendors. Demonstrates active listening and the ability to convey complex claims information clearly to varied audiences — both verbally and in writing.
• Problem Solving & Decision Making:
  Applies sound judgment to determine the best path to claim resolution. Considers short‑ and long‑term effects through the decision‑making process, ensuring all relevant stakeholders are engaged and exposures are properly evaluated.
• Customer Service Orientation:
  Aligns efforts to support a client‑centric culture. Understands performance expectations, delivers high‑quality service, and maintains timely and responsive communication with both internal and external clients.
• Interpersonal Skills &
  
  Collaboration:
  
  Builds and maintains strong working relationships with clients, team members, vendors, and legal partners. Demonstrates resilience, approachability, and the ability to work effectively in a team environment.
• Public Entity & Legal Acumen:
  Demonstrates knowledge of the unique regulatory environment, governmental immunities, and litigation considerations specific to public sector claims. Able to read, interpret, and apply legal documents and case law relevant to public entity exposure.
• Strategic Thinking:
  Continuously monitors claims activity, identifies trends, and…