Parts & Inventory Coordinator

The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first‑time fix rates, technician productivity, parts margins, and customer uptime.

• Maintain accurate inventory across all SKUs through cycle counts and audits
• Receive, inspect, and organize incoming parts — chargers, cables, components, and more
• Pull and stage parts for field service, Ultra Care, and shop work orders
• Handle packaging, palletizing, shipping, and returns
• Keep the parts area clean, organized, and operationally ready

• Build daily parts kits to set technicians up for first‑time fixes
• Ensure technicians are fully stocked before their first call of the day
• Respond to urgent field requests and same‑day part needs with urgency
• Convert identified issues into ready‑to‑execute work orders
• Coordinate closely with dispatch and service leadership
• Place and track purchase orders with vendors
• Manage backorders and proactively monitor lead times
• Verify pricing, flag discrepancies, and protect parts margin

• Process RMAs and warranty claims accurately and on time
• Track all submission deadlines, including 30‑day windows
• Ensure complete documentation and follow through on credit recovery

• Maintain accurate, up‑to‑date data across all systems
• Ensure parts are correctly tied to work orders to prevent billing leakage
• Track approvals, backorders and parts usage in real time

• Keep the shop consistently supplied to maintain workflow
• Stage parts for larger jobs across field, shop, and Ultra Care
• Continuously improve inventory organization, stocking strategy, and operational discipline
• Reduce lost parts, delays, and repeat service visits

90%+ target with minimal shrinkage

80%+ goal through proactive parts readiness

Fully stocked before first call; reduction in return trips

Proactive backorder management, no preventable stockouts

On‑time, accurate filing with strong credit recovery

Clean records with zero billing leakage

Fast, reliable response to parts requests

This role is eligible for performance‑based bonuses tied to:

• Inventory accuracy
• First‑time fix support
• Warranty recovery and credit recapture
• Parts availability and technician readiness

Additional upside is available for consistent execution, zero missed warranty deadlines, and exceptional field support.

• 1–3+ years of experience in parts, inventory, warehouse, or operations support
• Strong attention to detail and a high standard for organization
• Comfortable working across both systems and a physical warehouse environment
• Able to lift and move parts as needed
• Clear communicator across field teams, shop staff, and vendor contacts

• Experience with ERP/CRM systems — Dynamics, SAGE, or similar
• Familiarity with warranty claim processes and RMA workflows
• Background supporting field service or mobile technician teams