Parts & Inventory Coordinator

Why This Role Matters

The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first-time fix rates, technician productivity, parts margins, and customer uptime.

• Maintain accurate inventory across all SKUs through cycle counts and audits
• Receive, inspect, and organize incoming parts — chargers, cables, components, and more
• Pull and stage parts for field service, Ultra Care, and shop work orders
• Handle packaging, palletizing, shipping, and returns
• Keep the parts area clean, organized, and operationally ready

• Build daily parts kits to set technicians up for first-time fixes
• Ensure technicians are fully stocked before their first call of the day
• Respond to urgent field requests and same-day part needs with urgency
• Convert identified issues into ready-to-execute work orders
• Coordinate closely with dispatch and service leadership

• Place and track purchase orders with vendors
• Manage backorders and proactively monitor lead times
• Verify pricing, flag discrepancies, and protect parts margin

• Process RMAs and warranty claims accurately and on time
• Track all submission deadlines, including 30-day windows
• Ensure complete documentation and follow through on credit recovery

• Maintain accurate, up-to-date data across all systems
• Ensure parts are correctly tied to work orders to prevent billing leakage
• Track approvals, backorders, and parts usage in real time

• Keep the shop consistently supplied to maintain workflow
• Stage parts for larger jobs across field, shop, and Ultra Care
• Continuously improve inventory organization, stocking strategy, and operational discipline
• Reduce lost parts, delays, and repeat service visits

• Inventory Accuracy: 90%+ target with minimal shrinkage
• First-Time Fix Support: 80%+ goal through proactive parts readiness
• Technician Readiness: Fully stocked before first call; reduction in return trips
• Parts Availability: Proactive backorder management, no preventable stockouts
• Warranty Submissions: On-time, accurate filing with strong credit recovery
• System Data Quality: Clean records with zero billing leakage
• Turnaround Speed: Fast, reliable response to parts requests

This role is eligible for performance-based bonuses tied to:

• Inventory accuracy
• First-time fix support
• Warranty recovery and credit recapture
• Parts availability and technician readiness

Additional upside is available for consistent execution, zero missed warranty deadlines, and exceptional field support.

• 1–3+ years of experience in parts, inventory, warehouse, or operations support
• Strong attention to detail and a high standard for organization
• Comfortable working across both systems and a physical warehouse environment
• Able to lift and move parts as needed
• Clear communicator across field teams, shop staff, and vendor contacts

• Experience with ERP/CRM systems — Dynamics, SAGE, or similar
• Familiarity with warranty claim processes and RMA workflows
• Background supporting field service or mobile technician teams

Pay: $26-$38/hr