Order Management Coordinator

VeSync Order Management Coordinator

VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn't be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.

We're a young and energetic company, we've had tremendous success, and we are constantly growing our team. As we garner more industry attention – just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot – we also need driven and talented people to join our team.

That brings us to you, and what you'll be joining. Our teams are smart and diligent and take ownership of their work – they're confident in their work but know how to collaborate with open ears and a spirit of learning. If you're down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.

The Opportunity:

We are seeking an organized and detail-oriented Order Management Coordinator to oversee the end-to-end lifecycle of our customer orders. In this role, you will act as the primary liaison between our customers, warehouse operations, and shipping carriers to ensure accurate, timely fulfillment. You will manage incoming orders across multiple channels, including EDI, eCommerce, and manual entries, while maintaining data integrity within our ERP system.

The ideal candidate will be proactive in resolving shipping discrepancies, managing compliance requirements, and providing clear order status visibility to both internal teams and clients.

What you will do at VeSync:

• Access customer's on-line portal to retrieve or update order information
• Process and prepare orders received via EDI, manual, email, or through eCommerce & Marketplace sites
• Route orders using customer's portal
• Generate UCC, shipping labels, Bill of Lading, and other necessary shipment documents.
• Constant monitoring EDI and eCommerce portal for new orders or any order changes.
• Releasing and confirming successful transmission of orders to the warehouse team including any special or compliance requirements and following up to ensure timely fulfillment, routing, and shipment.
• Daily follow up with carrier for missed pickup and no shows if needed.
• ERP system (manual or automated) entry, validating accuracy of order data, checking order quantities against available allocations, sending required order acknowledgements, billing and invoicing.
• Schedule pickup appointments with carriers as required (USPS, Fed Ex, UPS, LTL, FTL)
• Manage backorder processing or cancellation of orders.
• Review and analysis of chargeback reports, invoice disputes and resolutions.
• Prepare daily, weekly, and monthly order status reports for internal team and customers.

What you bring to the role:

• Bachelor's degree in Business Administration or related fields
• 3+ years experience in order management in 3PL industry, warehouse, or distribution environment.
• Experience with ERP, OMS & EDI systems, particularly Net Suite and SPS Commerce
• Retail Compliance knowledge & experience
• Proficient in MS Office suite (Outlook, Word, Excel, Teams), import mapping, and light data analysis.
• Excellent verbal and written communication
• Excellent interpersonal and customer relations skills.
• Leadership and training role experience
• Self-starter, quick learner, detail-oriented, and proactive in completing responsibilities.

Location:

• This is an on-site, office-based role in Tustin, CA.

Salary:

• Starting at $26/hour

Perks and Benefits:

• 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
• 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
• Generous PTO policy + paid holidays
• Life Insurance
• Voluntary Life Insurance
• Disability Insurance
• Critical Illness Coverage
• Accident Insurance
• Healthcare FSA
• Dependent Care FSA
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Fully stocked kitchen