Consumer Lending Production Manager

Job Description

We are hiring a Consumer Lending Production Manager who will lead the Consumer Loan Consultant team to ensure exceptional Member service and achievement of lending goals. This role is responsible for team training, development, motivation, communication, delegation, and discipline, while resolving loan-related issues and escalations. The manager supports Consumer Lending leadership in implementing loan services, ensures monthly loan and ancillary production targets, service standards, and KPIs are met or exceeded, and provides accurate production reporting to credit union management.

Business

Hours:

Monday to Friday, 9:00AM - 6:00PM. Based upon business needs, our positions may require working flexible hours, including weekends.

This position is based in Anita Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home.

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!

In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement! The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others.

If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!

• High school diploma or equivalent.
• 5+ years in Consumer Lending or financial services.
• 2+ years in a supervisory or management role with proven leadership success.

• Hold a valid CA state driver’s license in good standing that is not actively suspended, revoked, or restricted.
• Have reliable personal transportation. Use of any means of public transportation or ride sharing services will not satisfy this requirement.
• Must maintain state liability auto insurance coverage with a minimum of 30/60/15 limits on the vehicle that will be used for work.
• Maintain a clean Motor Vehicle Record (MVR).

• Associate’s degree or equivalent.

• Proficient in all applicable MS 365 Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
• Possesses in-depth knowledge of consumer loan products, policies, and applicable regulations.
• Demonstrates the ability to motivate, coach, counsel, and train team members to achieve performance goals.
• Effectively manages multiple priorities while meeting production targets and deadlines.
• Applies strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Produces documents, spreadsheets, and databases using Windows-based software with proficiency and accuracy.
• Communicates clearly and professionally, both in written and verbal formats.
• Consistently delivers high-quality Member service that reflects organizational standards and values.
• Proficient in core banking and loan origination systems.

• Serve as a role model for Credit Union of Southern California leaders and staff by setting the example in managing for expected results.
• Monitor loan production, ancillary product sales, service standards, and KPIs to ensure all targets are consistently met or exceeded, with a strong focus on driving sales achievements beyond established goals.
• Prepare, analyze, and deliver accurate production reports to the credit union team and leadership, providing actionable insights into performance and identifying opportunities for improvement.
• Resolve loan-related issues and escalations promptly,…