Operations Manager

Compensation $85,000.00 - $/year

California Mantel & Fireplace is seeking a driven, organized, and people-focused Field Services & Operations Manager to oversee all daily operations at our Anaheim location. This leadership role is responsible for ensuring seamless coordination between sales, installation scheduling, inventory, showroom operations, and customer service. The Field Services & Operations Manager will play a critical role in driving performance, accountability, and customer satisfaction while maintaining the high standards of craftsmanship and professionalism our brand is known for.

This position is ideal for a hands-on leader who thrives in a fast-paced construction-related environment, understands operational efficiency, and leads teams with clarity, consistency, and respect.

California Mantel & Fireplace is a trusted, family-run leader in gas fireplace and precast mantel manufacturing and installation, serving both residential and commercial clients throughout California. We combine old-school craftsmanship with modern operations, delivering high-volume projects without sacrificing quality or customer experience. Our team culture values accountability, pride in work, and long-term growth.

• Oversee all daily operations at the Anaheim location, including sales, installation scheduling, inventory, and customer service.
• Manage and maintain showroom operations, ensuring a professional and welcoming presentation at all times.
• Develop, implement, and enforce standard operating procedures for sales, installation, and customer communication.
• Monitor, track, and improve key performance metrics, including lead response time, conversion rates, installation completion, and customer satisfaction.
• Directly manage sales staff, installers, and administrative team members.
• Establish clear performance expectations and hold team members accountable to professional and operational standards.
• Conduct regular coaching sessions, performance reviews, and skills development initiatives.
• Address performance issues promptly and decisively, including disciplinary action when necessary.
• Foster a culture of respect, professionalism, teamwork, and customer-first service.
• Lead by example in customer interactions, conflict resolution, and problem-solving.
• Collaborate with ownership and leadership to identify opportunities for process improvement and growth.

• Proven experience in operations management, preferably within construction, building products, home services, or a related field.
• Strong leadership skills with experience managing cross-functional teams.
• Excellent organizational and time-management abilities with attention to detail.
• Demonstrated ability to implement systems, procedures, and performance tracking.
• Strong customer service mindset with the ability to resolve issues professionally.
• Effective written and verbal communication skills.
• Ability to analyze operational data and use metrics to drive improvement.
• Proficiency with scheduling systems, CRM platforms, and standard business software.
• Valid driver’s license and reliable transportation.

• Salary: $85,000–$100,000 per year
• Medical, Dental, and Vision Insurance
• Paid Time Off (Vacation, Sick, and Holidays)
• Bi-Weekly Pay Cycle
• Paid Training and Professional Development
• Company Events & Employee Recognition
• Long-Term Growth Opportunities within a Specialized Trade Industry

Full-Time

Monday–Friday

Occasional extended hours may be required based on operational needs

Anaheim, CA (Primary Office & Showroom)

Coordination with field operations and job sites throughout California

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.