Manager Operations

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data‑driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full‑service solutions leverage a 99‑year legacy in event management as well as new technologies to deliver moments that matter.

It is the responsibility of the Manager Operations to direct and coordinate activities of the branch to obtain optimum efficiency and to maximize profits. The role is responsible for the success of the branch office, not only within the company but also within the community. Professionally interacts with customers, team members, and third‑party vendor/partner representatives to provide the highest level of service excellence.

This position will support our Event & Exhibit Services team. The schedule is in‑person, working full‑time in‑office and/or show‑site based out of Anaheim, CA.

• Plan, develop, and implement organization policies and goals.
• Coordinate activities of departments such as operations, customer service, sales, office, show site and plant.
• Develop, maintain, and analyze budgets to identify areas for reductions and to allocate the operating budget.
• Confer with administrative team members and review activity, operating and sales reports to determine changes in programs or operations required.
• Direct initiatives so that policy, program or operations changes can be implemented in a timely, efficient and accurate manner.
• Promote the organization in industry, manufacturing or trade associations. Maintain relationships with local convention bureau, convention center and hotels.
• Enforce company policies and procedures to ensure they are carried out daily.
• Work with department heads to ensure hiring, staffing, discipline and training are accomplished.
• Oversee proper administration of branch payroll controls, travel, job cost and branch expense control.
• Conduct meetings with department heads to review schedules, implement programs and coordinate inter‑department activities.
• Ensure that the branch maintains appropriate training and safety programs.
• Manage union contract negotiations and grievances, as necessary.
• Accurately prepare the annual branch budget and submit it to corporate management by deadline.
• Prepare a capital expenditure list and submit it for approval.
• Review long‑range job planning and assignments with department heads.
• Conduct performance reviews with department heads.
• Assist department heads with counsel on team member problems and consult with Human Resources, as necessary.
• Check insurance reports on a quarterly basis and review all claim reports.
• Perform other duties as assigned.

• Bachelor’s degree (B.A.) from a four‑year college or university. Master’s degree preferred.
• Ten years of related experience and/or training; or an equivalent combination of education and experience.
• Industry experience required.
• Knowledge of and experience in sales.

Freeman provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full‑time people may be eligible for. Variances may exist across regions.

• Medical, Dental and Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Protection
• Retirement with Company Match
• Paid Time Off
• Hiring range of $97,350 – $116,000 based on experience. This position also qualifies for an Annual Incentive Bonus (AIP).

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, customers and communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, state or local laws.