Product Quality Engineering Technician

About This Role

Location:

Cypress, CA (On Site)

iRhythm Technologies, Inc. is looking for a Complaint Technician to join our Quality Engineering department. The Complaint Technician works 100% on site and supports returned device product complaint investigations. Day-to-day responsibilities include assisting with field investigations by performing testing and inspections on returned product, documenting the testing results, and dispositioning the product. The ideal candidate will demonstrate strong problem‑solving skills and a passion for tackling complex technical challenges involving medical devices with embedded systems, as well as electrical and mechanical components.

The work environment is fast‑paced and fosters excellent cross‑functional collaboration.

• Receive and triage returned material into the complaints lab.
• Perform inspections and testing to support complaint investigations.
• Document findings in complaint investigations.
• Material disposition.
• Maintain the Quality Assurance Lab in accordance with documented procedures.

• Knowledge of basic laboratory equipment (e.g., multimeters) and testing to perform quality inspections.
• Ability to read and understand information about device complaints and follow written instructions.
• Work independently.
• Communicate clearly.
• Familiarity with working in controlled environments is an asset.

• Associate or bachelor's degree in an applied science or engineering field preferred.
• Minimum of 4 years of experience in the medical device industry or an equivalent combination of education and experience.
• Background in electronics, software engineering, and/or product development engineering preferred.

Full‑time position with a competitive compensation package and excellent benefits including medical, dental, and vision insurance (starting on your first day), paid holidays, PTO, 401(k) with company match, Employee Stock Purchase Plan, paid parental leave, pet insurance discount, Cultural Committee/Charity events, and more.

Estimated pay range: $29.71 – $37.14 per hour.

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We consider qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have difficulty using our online system.

If you need such an accommodation, you may contact us at