Call Center Quality & Performance Analyst III
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-08-31
Listing for:
University of California, Irvine
Full Time
position Listed on 2026-08-31
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
UCI Health in California seeks a dedicated quality assurance professional to plan, coordinate and implement the Call Center quality assurance program. The role monitors processes and designs monitoring formats, and quality standards to assure excellence in service.
You will compile performance data, provide trend analyses to management, and develop comprehensive quality reports of monitored calls and processes. A bachelor’s degree or equivalent is required.
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