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Call Center Quality & Process Improvement Analyst III

Job in Anaheim, Orange County, California, 92808, USA
Listing for: University-of-California,-Irvin
Full Time position
Listed on 2026-09-01
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below

UCI Health, the clinical enterprise of the University of California, Irvine, is seeking a Quality Assurance professional to plan, coordinate and implement the Call Center/Central Authorization or Referral Center QA program. You will design monitoring formats, set quality standards and compile performance trends for management review.

The role emphasizes training call center associates on process improvement, supervising quality reporting, and ensuring compliant, patient-centered service across

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