Quality & Performance Analyst, Call Center QA
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-09-04
Listing for:
UCI Health
Full Time
position Listed on 2026-09-04
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
UCI Health is hiring for a Call Center Quality Assurance role focused on developing and maintaining QA programs for call centers and referral centers. You will monitor performance, design quality standards, and compile reports to drive improvements across the team.
The ideal candidate will have strong customer care knowledge, excellent English communication, and experience in call monitoring and training. This is an on-site position at UCI Health with opportunities to influence patient-facing
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