Call Center Quality & Process Improvement Analyst
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-09-09
Listing for:
University of California - Irvine Health
Full Time
position Listed on 2026-09-09
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
UCI Health is seeking a dedicated Quality Assurance professional to plan, coordinate, and implement the Call Center/Central Authorization or Referral Center QA program. The role includes developing monitoring formats and standards, and providing management with performance trends.
You will compile reports and support training for call center associates to drive process improvements and service excellence within a busy academic health system.
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