Donation Ambassador

Job Details:

Job Location:

Habitat OC Re Store
- Anaheim
- Anaheim, CA 92802, Position Type:
Full Time, Salary Range: $19.50 - $21.00 Hourly,

The Donations Ambassador plays a key role in ensuring a positive and efficient donation experience for all donors at the ReStore. This position is responsible for greeting and assisting donors during the drop-off process, inspecting donated items for quality and suitability, and supporting the ReStore team with donation processing, organization, and merchandising.

The Donations Ambassador serves as a visible representative of Habitat for Humanity of Orange County (Habitat OC), providing excellent customer service and communicating the mission of Habitat OC to donors, shoppers, and volunteers.

• Greet and engage donors in a friendly, professional, and mission-driven manner.
• Provide information about Habitat OC's mission, programs, and community impact.
• Assist donors with unloading, sorting, and staging donations.
• Ensure all donors receive timely assistance and a positive experience at the ReStore.

• Inspect incoming donated items for cleanliness, condition, and compliance with donation guidelines.
• Determine the appropriate disposition of items that do not meet quality standards (e.g., recycling or disposal).
• Accurately document, categorize, price, and prepare items for merchandising.
• Assist in maintaining organized records of donations received.

• Support ReStore staff and volunteers in processing, organizing, and moving items to the sales floor.
• Assist with merchandise display and replenishment to ensure an attractive, shopper-friendly environment.
• Collaborate with warehouse and donation teams to ensure efficient inventory flow.
• Help maintain a clean, safe, and organized donation area and ReStore environment.

• Work closely with Store Management to ensure donation processes are efficient and consistent.
• Share donor feedback and suggestions for process improvement.
• Participate in training sessions on donation standards, safety, and customer service.
• Support the training of new staff and volunteers on donation intake and quality control procedures.

• Follow all ReStore and Habitat OC safety policies and procedures.
• Report hazards, unsafe practices, or damaged equipment immediately.
• Maintain compliance with OSHA and Cal/OSHA safety standards.

• Strong customer service and interpersonal skills.
• Detail-oriented, with the ability to assess product quality and condition.
• Organized, efficient, and able to multitask in a fast-paced environment.
• Team-oriented, adaptable, and proactive.
• Basic computer skills (POS system, data entry, or record-keeping).
• Knowledge of and commitment to Habitat OC's mission and values.
• Familiarity with or willingness to learn and enforce OSHA safety standards.

• High school diploma or equivalent required; additional coursework or training in customer service a plus.
• 1-2 years of experience in retail, warehouse, or customer service setting preferred.
• Valid California driver's license and clean driving record required.