Inside Sales Representative
Job in
Anaheim, Orange County, California, 92808, USA
Listed on 2026-07-01
Listing for:
Citadel Access Solutions
Full Time
position Listed on 2026-07-01
Job specializations:
-
Sales
Inside Sales, Sales Representative, Account Manager, Technical Sales
Job Description & How to Apply Below
Overview
The Inside Sales Representative is responsible for driving revenue growth by managing inbound inquiries, generating quotes, and supporting customers with service, maintenance, retrofit, and new construction needs related to commercial gates, doors, and access control systems. This role works closely with service, estimating, and operations teams to ensure timely, accurate proposals and a high level of customer satisfaction.
Key Responsibilities- Respond to inbound calls, emails, and online inquiries for service and project requests
- Qualify customer needs and recommend appropriate solutions
- Build and maintain strong relationships with contractors, property managers, and end users
- Follow up on leads, proposals, and open opportunities to close sales
- Prepare accurate quotes for service, repairs, maintenance agreements, retrofits, and small projects
- Review plans, specs, and customer requirements for bid opportunities
- Coordinate with field technicians and estimators for scope verification and pricing
- Ensure proposals are submitted timely and professionally
- Manage existing customer accounts and identify upsell/cross-sell opportunities
- Promote preventative maintenance agreements and long-term service contracts
- Maintain regular communication with key customers to drive repeat business
- Work closely with dispatch, service, and installation teams to ensure smooth job execution
- Communicate job scope, timelines, and customer expectations internally
- Assist with scheduling and project handoffs as needed
- Maintain accurate records of leads, opportunities, and customer interactions in CRM
- Track sales activity, pipeline, and forecast updates
- Assist with reporting and sales performance metrics
- 2+ years of inside sales, customer service, or estimating experience (construction or service industry preferred)
- Experience in commercial doors, gates, access control, or related trades is a strong plus
- Ability to read basic plans, specs, or understand technical scopes is preferred
- Strong communication, organization, and follow-up skills
- Proficiency with CRM systems and Microsoft Office (Excel, Outlook, Word)
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