Lead Security Dispatcher

Job Title

Lead Security Dispatcher

Starting hourly rate: $32.00 per hour.

Reports to the Assistant Manager.

• Supervise and coordinate the Security HUB communications and dispatch operations during daily non‑event and event operations.
• Coordinate radio, telephone, Incident Management System (24/7), SMS, email, Teams notifications, and written communications.
• Prioritize incidents, maintain accurate logging, documentation, and incident reporting.
• Ensure readiness of dispatch consoles, recording systems, and communication equipment.
• Assist in training and developing team members in communications and dispatch roles.
• Support event command post operations and incident management, and provide real‑time operational updates to venue leadership.
• Coordinate with Security, Guest Services, Parking, Engineering, Housekeeping, Medical and other departments, as well as external public safety agencies.
• Support crowd management and emergency response coordination during high‑attendance events.
• Monitor CCTV systems, access control and other situational awareness tools.
• Participate in shift briefings, drills, tabletop exercises, after‑action reviews and support administrative reporting.

• Minimum 3‑5 years of experience; supervisory or leadership experience preferred.
• Preferred experience in a stadium, arena, entertainment venue, campus, hospitality or public safety environment.
• Knowledge of radio communications systems, dispatch procedures, and incident management practices.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and dispatch/reporting software.
• Ability to manage concurrent workflows and make sound decisions in dynamic, fast‑paced, high‑pressure environments.

High School Diploma or equivalent.

Required – APCO or equivalent dispatcher certification.

• Position is on‑site.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.