Global Security Operations Center Manager

Overview

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Allied Universal® Enhanced Protection Services isseeking an experienced
Global Security Operations Center (GSOC) Manager
to joinour Risk and Consulting Group. This leadership role is responsible for overseeing global security operations, driving strategic initiatives,and leading ahigh-performing, shift-based team that protects employees, contractors, visitors, and corporate assets.

The GSOC Manager plays a critical role in maintaininga safe, secure, and resilient environment by leading security operations, managing critical incidents, developing policies and procedures, and implementing technology and process improvements. This position requiresa strategic leaderwho can balance operational excellence with long-term program development ina fast-paced, global environment.

• Lead the day-to-day operations of the Global Security Operations Center(GSOC) and provide strategic direction fora shift-basedsecurityteam.
• Develop, implement, and maintain GSOC policies, procedures, and operational standards.
• Support enterprise threat intelligence efforts by utilizing the intelligence cycle to deliveraccurate, timely, and actionable intelligence to stakeholders.
• Recruit, coach, mentor, and develop GSOCpersonnel while driving performance management and career developmentinitiatives.
• Manage staffing levels, shift coverage, and operational readiness acrossall GSOC functions.
• Lead process improvement initiatives and manage short- and long-term security projects.
• Foster strong partnerships with internal business units and external stakeholders.
• Oversee the implementation of security technologies and business processes that improve operational efficiency.
• Develop strategic plansthat support organizational growth, evolving business needs, and continuous enhancement of GSOCcapabilities.
• Build and leadhigh-performing teams focused on life safety, physical security, business continuity, and organizational resilience.
• Monitor and reporton key performance indicators (KPIs) tomeasure operational effectiveness and client expectations.
• Ensure compliance with client policies and procedures while coordinatingrapidnotifications through mass communication platforms.
• Leadenterprise-wide detection, monitoring, and coordinated response to physical security, safety, and business continuity incidents.
• Develop operational metrics, reporting, and performance dashboards.
• Provide guidance and support to fieldsecuritypersonnel, site security facilitators, and program stakeholders.
• Stay current on industry trends, emerging technologies, and best practices in security operations center management.

Candidates must meet oneof the following educational requirements:

• Bachelor's degree in Criminal Justice, Security Management, or arelated field;
  or
• High school diploma(or equivalent) witha minimum ofseven (7) yearsof professional security experience.

Additionally,candidates must possess:

• Minimum of five(5) years of experience in corporate security or arelated security leadership role.
• Minimum of two(2) years managing all aspects ofa corporate Global Security Operations Center(GSOC) or similarcontrolcenter.
• Extensive experience with access control systems, video management platforms, and incident managementsoftware.
• Strong understanding of:
  • Security alarm monitoring
  • Dispatch operations
  • Resource coordination
  • Stakeholder communications
  • Performance metrics and reporting
  • Travel safety and security
  • Critical incident response
• Excellent verbal and written communication skills.
• Strong planning, organizational, leadership, and…