Experienced Alarm Technician

Experienced Alarm Technician at Bay Alarm Company

The Installer III position installs complete security systems with minimal supervision and explains installation to customers. This role performs system alterations and additions and service systems as required.

• Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control and intercom systems.
• Coordinate installation projects with customers and contractors.
• Lead team of installers to complete larger projects.
• Prepare installation equipment and documentation.
• Generate a positive customer experience through exceptional customer service.
• Walk through system design with customer, make adjustments as needed.
• Install systems in a timely manner and to company standards.
• Arrive on time daily with a professional and clean uniform with appropriate work shoes.
• Properly maintain and clean all work equipment and company‑assigned vehicle.
• Provide on-the-job training to new team members.
• Provide 24‑hour on-call support as part of a rotating schedule, including weekends and holidays.
• Engage in on-the-job training and pass field inspections to show proficiency in order to advance to the next level.
• Complete prerequisite and continual e-learning training courses.
• Attend Bay University’s product training courses & pass all assessments.
• Expand skills by attending training offered by Bay University in critical areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC and UL standards.
• Complete paperwork and pass required tests to acquire state‑mandated licensing.
• All other miscellaneous responsibilities and other duties as assigned.

• 2–3 years of alarm installation experience required; 4+ years preferred.
• Product experience with Autocall, DMP, Openeye and PDK preferred.
• Network‑based systems experience preferred.
• Demonstrate ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
• Knowledge of construction, electronic theory, and electrical wiring required.
• Excellent written and oral communication, customer service & documentation skills.
• Strong work ethic and detail oriented.
• Basic computer and smart device competence required.
• High school diploma or equivalent required.
• May be required to work evenings, weekends and holidays as needed.
• Valid driver’s license and a clean driving record required.
• Final applicant will need to have the ability to pass a pre‑employment screening process.

• Frequent driving, standing, walking, climbing/balancing, talking/listening, stooping, kneeling, crouching or crawling and reaching with hands and arms.
• Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
• Motor vehicle driving vision and computer usage vision required.
• Close, distance, color, peripheral, and focusing vision and depth perception required.
• Must be able to utilise equipment ladders, boom and scissor lifts following weight restriction standards.
• Occasional exposure to fumes/airborne particles, moving mechanical parts, extreme heat or cold, and strobe lights.
• Noise level ranges from quiet to very loud.

• 40‑Hour Workweek with Overtime Opportunities
• Day Shift Schedule Monday to Friday, some on‑call and weekends may be required
• Take Home Company Vehicle with Gas Card or Mileage Reimbursement
• Uniform, Tools, and Cell Phone Provided
• Clearly Defined Career Path (Level System)
• Paid Training and NICET Certifications
• Alarm System Purchase Plan and Employee Discounts
• Medical, Dental, Vision, Life Insurance, Long‑Term Disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

• Alarm Installation
• Customer Service
• Team Leadership
• System Troubleshooting
• Documentation Skills
• Electrical Wiring
• Networking
• Communication Skills
• Time Management
• Training
• Project Coordination
• Technical Proficiency
• Problem Solving
• Attention To Detail
• Safety Standards
• Equipment Maintenance
• Licensing Knowledge

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.