Accounts Receivable - Collections Specialist

Classification and Compensation

Non‑Exempt. Pay rate: $24 per hour plus a monthly incentive bonus.

The Accounts Receivable Collections Clerk reports to the Office Manager and is responsible for the collection and maintenance of all accounts in accordance with company policy. The role involves posting payments accurately, resolving A/R issues, and maintaining excellent communication with customers.

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

• Process customer payments according to company policy.
• Follow the branch collection strategy in monitoring customer accounts for non‑payment, skipped invoices and partial payments.
• Provide regular communication to management regarding status of account collections.
• Maintain a recovery system and initiate collection efforts.
• Complete monthly and quarterly closing statement processes and create reports.
• Communicate with customers via phone, e‑mail, mail or in person to make payment arrangements on delinquent accounts as approved by the Office Manager.
• Investigate and resolve customer inquiries in a timely manner.
• Submit accounts to management for bad debt write off.
• E‑mail invoices to customers for payment.
• Assist in online setup and access for all clients.
• Perform other tasks as assigned by management.

• May perform some of the other general office functions.

• Proficient with MS Office, especially Excel for aging/past‑due accounts.
• Excellent written and verbal communication skills in English, especially telephone skills.
• Proven interpersonal skills and ability to work successfully in a team environment.
• Great organizational and multi‑tasking skills; detail oriented.
• Experience and enthusiasm for collection efforts.
• Good understanding of general business operating procedures and proficiency in data entry.
• Ability to handle difficult calls and personalities with professionalism and tact.

• Minimum 2 years of accounting or similar experience.

• High School Diploma or GED required.
• Minimum 2 years of general office experience.

• Standing, walking, sitting, talking on the phone, occasional lifting up to 25 lbs., stooping, typing, fine dexterity, hearing and speaking.

• Indoor offices, meeting rooms of a typical industrial laundry, service center or depot.

• None

For a general description of benefits that are being offered for this position, please visit

Alsco is an affirmative action/equal employment opportunity employer. Revised: 08/12/2025.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.