Cash Application Clerk I

GCI's Cash Application Clerk I will responsible for accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. Research, reconcile, and resolve issues and discrepancies, escalating concerns appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Payment Processing & Reconciliation

+ Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in‑store payment sources

+ Research and resolve unapplied cash, short payments, over payments, and returned payment items in accordance with policy

+ Process payment corrections, refunds, reversals, and transfers with appropriate authorization

+ Ensure cash application activity balances to system‑generated cash receipt and posting reports

+ Escalate unresolved payment discrepancies to appropriate teams following established procedures.

Documentation & Customer Support

+ Maintain required payment documentation to support audits and internal reviews

+ Respond to payment‑related internal and external inquiries promptly and professionally.

Internal Control Considerations:
Responsible for compliance with Cash Application internal controls.

+ System access is limited to payment posting and cash application functions within the billing systems.

+ This role does not reconcile bank accounts or cash deposits.

+ This role does not post journal entries to the General Ledger.

COMPETENCIES:

+ ACCOUNTABILITY
- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

+ Ability to work independently while contributing to team success.

+ COMMUNICATION
- Conveys thoughts and expresses ideas appropriately and professionally.

+ Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.

+ COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.

+ Demonstrated ability to maintain strict confidentiality of sensitive, proprietary, and confidential internal and external information.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

+ Strong analytical, problem‑solving, organizational, and time‑management skills.

+ High attention to detail and accuracy with the ability to self-review work to identify, correct, and prevent errors.

+ Demonstrated ability to prioritize workload with a strong commitment to timely and accurately meeting multiple filing deadlines and established goals.

+ Demonstrated knowledge of relevant accounting concepts, practices, and procedures.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.

Additional

Job Requirements:

This is an entry level position within the discipline. Handles basic issues and problems, referring more complex issues to higher-level staff. Receives general instructions on routine work and detailed instructions on new assignments. Work is closely supervised and reviewed for timeliness, accuracy, and following correct procedures.

Minimum…