Service Advisor​/Warranty Administrator

Service Advisor / Warranty Administrator

Location:

Anchorage, AK. Pay range: $25 – $30 per hour. Full‑time. Entry level.

Yukon Equipment Inc., Alaska’s oldest locally‑owned heavy equipment dealer, is a proud subsidiary of Calista Brice. The company is part of a family of 20+ companies that tackle construction, environmental, and technical challenges across the United States. The company’s ownership through Calista Corporation, an Alaska Native Corporation established under the Alaska Native Claims Settlement Act of 1971, supports economic development and self‑determination for Alaska's Indigenous peoples.

As a Service Advisor / Warranty Administrator, you will work onsite in Anchorage, AK and be responsible for ensuring the dealership receives payment for warranty work by accurately preparing, submitting, and following up on invoicing. You may also perform clerical and administrative tasks to support overall dealership operations.

• Process all warranty paperwork and electronic claims within manufacturers’ timelines.
• Coordinate with Accounts Receivable regarding work order; once finalized and the customer has been notified (for cash accounts only), forward the invoice to the Accounts Receivable team.
• Prepare internal reports on service performance, work order status, and claim recovery.
• Open and log work orders upon shop request.
• Create and manage service work orders, ensuring accuracy in customer and equipment information.
• Verify criteria required for warranty payment by manufacturer.
• Understand key CASE equipment platforms (e.g., backhoes, skid steers, dozers, excavators, tractors) and associated systems.
• Prepare, submit, and track manufacturer warranty claims and campaign (PIP) repairs.
• Maintain an up‑to‑date understanding of heavy equipment systems, OEM campaigns, and service bulletins.
• Arrange for requested parts to be returned to manufacturers.
• Resubmit all claims promptly.
• Assist with reconciling the warranty receivables.
• Track warranty parts by work order, date of replacement, and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Complete special projects as assigned.
• Prepare customer, internal, and warranty work orders for closing.
• Process external vendor invoices (shop supplies, sublet repairs) and bill to the appropriate work order.
• Promote a clean and organized work environment, supporting shop safety protocols.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

This position does not have supervisory responsibilities.

• Basic knowledge of warranty reimbursement process, Case New Holland (CNH) and ability to perform related tasks.
• Knowledge of CASE construction equipment, including skid steers, backhoes, dozers, loaders, tractors and Case New Holland (CNH) Web Academy.
• Ability to troubleshoot service issues and coordinate efficient resolutions involving technicians, parts, and warranty departments.
• Works effectively with technicians, parts personnel, warranty admins, and sales staff to ensure smooth service department operations.
• Ability to stay calm and productive under tight deadlines, customer demands, and unexpected service requests and diagnostic procedures.
• Knowledge and ability to stay current with CASE product updates, changes, and evolving service practices.
• Knowledge and understanding in basic accounting practices.
• Knowledge of dealership practices and manufacturer relations.
• Ability to use standard office equipment and perform clerical/administrative tasks.
• Exceptional time management skills.
• Ability to be detail oriented, organized, and proactively follow‑up as needed.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to actively listen, with strong verbal and written communication skills.
• Ability to work in a team environment and ask for assistance when needed.
• Basic knowledge of computer business software applications presently used by the Company. Ability to learn new applications.…