Operations Support Specialist ; On-site Anchorage, Alaska

Operations Support Specialist I (On-site Anchorage, Alaska)

Anchorage, AK, United States

* Candidates must reside within 50 miles of Anchorage, Alaska. This role will be working in the office

GCI's Operations Support Specialist I will deliver operational, project, and administrative support to teams within the Chief Technology Office (CTO). Provide in-person front desk coverage up to five days per week, managing visitor interactions, general inquiries, and office support functions. Collaborate on company-wide initiatives by coordinating and assisting with cross‑functional projects, programs, and special assignments.

Travel Requests:

• Review and process travel requests from the dispatch team for Field Services technicians, project teams, employees, and clients.
• Coordinate flights, hotel accommodations, and ground transportation, ensuring timely and smooth travel experiences.
• Prioritize urgent requests such as break/fix and outage situations.
• Report back to the requester if additional information is needed.
• Manage and coordinate charter transportation, primarily flights, by reviewing travel requests, verifying form accuracy, and routing for necessary approvals.
• Ensure approved charter vendors are utilized before considering alternatives.
• Track monthly charter expenses and provide detailed reports to financial analysts and leadership.

AIMS Program:

• Track and manage weekly AIMS payouts for eligible field technicians across multiple regions.
• Maintain timely and accurate records, input data into tracking spreadsheets, and prepare documentation for weekly and monthly meetings.
• Review, code, and verify vendor invoices for accuracy and proper allocation to the correct departments and projects.
• Ensure timely processing for payment in alignment with company financial procedures.
• Coordinate new badges and renewals, training, and drug testing, ensuring compliance with applicable policies and requirements.
• Develop and maintain a structured tracking system to monitor the status of each request.
• Maintain a centralized and regularly updated repository of current badged employees for quick reference and reporting.

Tower Light Inspection:

• Conduct weekly reviews of approximately 60 tower light inspection reports, verifying compliance with FCC and FAA regulations.
• Determine pass/fail status based on submitted documentation and issue timely email notifications for upcoming inspection deadlines.

Front Desk Coverage:

• Provide in‑office/in‑person support at Base Camp up to five days per week.
• Maintain a clean, organized, and professional office environment for staff and visitors.
• Greet and assist customers and visitors, ensuring prompt connection with the appropriate personnel.
• Manage incoming and outgoing mail and packages, including direct transport when needed, and ensure accurate distribution to the appropriate departments.
• Organize and monitor office and break room inventory, timely and accurately ordering supplies/coordinating with vendors to ensure consistent availability.
• Submit work orders/tickets and schedule building and equipment repairs and maintenance.
• Serve as the point of contact for vendors and external service providers, providing on‑site support and escorting when required.

Meetings & Events:

• Oversee scheduling and setup for conference rooms and community spaces, including in‑person support as needed to ensure proper configuration and readiness for meetings and events.
• Coordinate logistics by securing appropriate locations, preparing necessary materials, managing vendors, and arranging catering services.

On‑Call Coordination:

• Maintain and update the on‑call technician schedule in the Operations Directory.
• Manage weekly communications regarding on‑call technician assignments, sending reminders every Monday and Friday to designated staff and the Service Management Center (SMC).

Field Support:

• Serve as a liaison between field personnel and internal departments such as Accounts Payable, Payroll, and Human Resources.
• Investigate and resolve discrepancies related to pay, P‑Card expenses, and other field‑related inquiries.

SADC Support:

• O…