Shareholder Services Receptionist

## Shareholder Services Receptionist Apply locations:
Anchorage, AKtime type:
Part time posted on:
Posted Yesterday job requisition :
JR109321

Calista Corporation Regular
** JOB SUMMARY
** The Receptionist provides general office support to Shareholder Services Team with a variety of clerical and admin activities and related tasks.  The Receptionist will be responsible for answering incoming calls, directing calls to appropriate team members, mail distributions, flow of correspondence, and ordering office supplies as well as additional clerical duties.  The receptionist will also support, cross-train and fill the Administrative Assistant role as needed and will receive day-to-day guidance from the Administrative Assistant.

This is a part-time position working four hours a day Monday through Friday, for a total of twenty hours a week.
** ESSENTIAL FUNCTIONS
*** Maintain awareness of Shareholder department internal events and other general Shareholder information in order to assist callers and visitors.
* Achieve knowledge leadership on the phone system in support of Shareholder Services staff.  Professionally administer all incoming calls.
* Serve as initial point of contact for Shareholders by providing professional, hospitable, clear, and accurate information.
* Ensure phone calls are redirected to the appropriate staff member, via the phone system or well-composed message.
* Route inquiries related to technical issues with enrollment to Senior Enrollment Manager or designee.
* Greet guests in a professional, friendly, hospitable manner and track visitors via receptionist in a box software upon arrival and departure.
* Order office supplies as directed and keep common areas organized and stocked, including reception, kitchen, waiting room, and conference rooms.
* Assist with the assembly of Shareholder Services electronic and printed desk manuals, including work instructions, templates, guidelines, job aids, FAQs, and responses.
* Assist with compilation, data entry, and maintenance of current contact lists for key stakeholders, including internal partners, Calista region tribes and village corporations, ANCSA Regional Corporations, and related service organizations.
* Open and close visitor area (running & unloading dishwasher, brewing coffee, locking drawers, etc.).
* Assist with standard clerical duties (fax, file, copy, etc.) & maintenance of office equipment.
* Work with other clerical staff to route mail, meter mail, arrange interoffice communications, and send/receive packages and coordinate courier service requests for Shareholder Services.
* Coordinate building maintenance and information technology requests for Shareholder Services.
* Date stamp all incoming mail daily and distribute to staff mail slots.
* Run errands as directed for Shareholder Services Dept.
* Assist with note taking at Shareholder Service events and activities, including standing sponsor and team meetings, workshops, and review sessions.  Assist with preparation and circulation of approved agendas and notes.
* Assist with making travel and accommodation arrangements and preparing travel reports during project mobilization and enrollment application phase.
* Assist with logistics, including scheduling meetings, workshops, and training events, including the setup of audio and video conferencing access and readiness; maintain an awareness of all such activities.
* Assist and fill in for Administrative Assistant as needed.
* Work in a constant state of alertness and in a safe manner.
* Perform other duties as assigned.
** SUPERVISORY RESPONSIBILITIES
** This job has no supervisory responsibilities.
** KNOWLEDGE, SKILLS, & ABILITIES
*** Ability to work in a fast-paced multi-tasking customer-service oriented role with competing priorities and frequent interruptions while maintaining a positive attitude and a high degree of efficient and effective performance across a range of customer-service and clerical responsibilities. Ability to adapt to changes in schedule and tasks to accommodate changing priorities.
* Exemplary customer-service skills and professional appearance.
* Excellent organizational skills with the ability to confidentially process and…