Return & Exception Items Clerk

Return & Exception Items Clerk

Start a career with First National Bank Alaska, the Best Place to Work in Alaska as recognized 11 years in a row by Alaska Business magazine readers.

Come Join the Accounts Services Team!

The Return and Exception Items Clerk role is responsible for ensuring daily items are processed accurately and timely.

Salary: $18.00/hour minimum. Job/salary offer would be commensurate with experience.

Schedule:

Monday-Friday, 8:00am-5:00pm

Processes and reconciles exception items and large transactions by reviewing system reports; researches and corrects duplicate items and verifies negotiability of large transactions by performing the following essential duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Reviews large dollar amount items report to ensure proper negotiability and processes large item notifications; refers questionable items to appropriate supervisor for resolution.
• Processes, researches, enters, and reconciles exception and Canadian items according to procedures; reviews and deletes stop payment alerts from the system; determines whether to pay an item or return it when the funds are insufficient based on established parameters.
• Prepares and mails credit and charge-back notifications to customers and/or branches of account; captures and encodes exception and return items into the bank's archive systems.
• Processes incoming return items by identifying sources and verifying endorsements, and charges items back; prepares return cash letters on returned items for clearing banks and the Federal Reserve; encodes Federal Reserve returns.
• Reports, retrieves and processes incoming and outgoing large dollar amount return item notifications according to procedures.
• Performs other work-related duties as assigned by supervisor.

• Stay updated on relevant laws and regulations and complete all compliance training on time.
• Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job.
• Maintain customer confidence and protect the bank’s operations by you and your delegates by identifying and protecting confidential information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

One year clerical or data entry related experience; or equivalent combination of education/training and experience.

Ability to keyboard 35 wpm and operate 10-key calculator required. General office equipment and word processing software experience preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is frequently required to talk and hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.