PSC Client Services & Clinic Operations Coordinator

Job Overview

The Patient Services & Clinic Operations Coordinator plays a central role in the daily functioning of the PSC. This position combines front-facing client interaction, financial and administrative operations, and support for the growth of the clinic. You will serve as the first point of contact for clients, manage critical clinic systems (including billing and records), and help ensure smooth, efficient operations across all areas of the clinic.

This position is essential to the clinic’s success by ensuring smooth operations for a training clinic that serves both the UAA community and the broader Alaska population.

The coordinator will:

• Act as the first point of contact for all clients, providing a welcoming and professional front‑desk experience.
• Manage and maintain clinic billing processes and patient records, ensuring accuracy and compliance with HIPAA and confidentiality requirements.
• Support clinical operations by coordinating scheduling, facilitating communication among clinicians, students, and staff, and maintaining the integrity of the clinic’s service delivery.
• Assist in program growth initiatives, including expanding services such as pediatric care, and facilitating training opportunities for graduate students.
• Provide operational oversight to support the overall mission of offering high‑quality, accessible mental health care.

• Associate’s degree and two years of progressively responsible experience related to the program specialty, or an equivalent combination of training and experience.
• Experience working front desk or billing at a medical or behavioral health office.

This position is located on the University of Alaska Anchorage campus in Anchorage, AK. It is a full‑time, 12‑month, term‑funded, non‑exempt staff position that includes a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental, and vision care coverage.

New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.

Applications are reviewed on a rolling basis. Because the posting may close once a sufficient pool of qualified candidates is established, early submission is encouraged. Please note that once a viable pool is identified, further applications may not be reviewed. For more details or to view the full list of responsibilities, please contact Hannah Ekstrom, Psychological Services Center Director at heekstrom.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.