Workers Compensation Tech; PCN

Workers Compensation Technician

This recruitment is exempt from the Hiring Freeze (Administrative Order 358). ATTENTION ALASKA RESIDENTS! The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for a Workers Compensation Technician located in Anchorage! No Cover Letter Required! This position is in the General Government Unit (GGU) at a Range 12.

What You Will Be Doing:
In this position, you will assist injured workers, employers, claim administrators, attorneys, and other parties navigating Alaska's workers' compensation system. You will review documents and filings for compliance with applicable statutes, regulations, and Division procedures and determine the appropriate processing action. This position requires careful attention to detail, sound judgment, and the ability to explain technical information clearly to people with varying levels of familiarity with workers' compensation.

Our Mission, Values, and Culture:
The Workers' Compensation system operates similarly to a court system, with the mission of ensuring the quick, efficient, fair, and predictable delivery of indemnity and medical benefits to injured workers at a reasonable cost to employers. This position supports the Division's mission by providing the public with information and guidance about the Alaska Workers' Compensation Act and regulations and by ensuring filings and case information are processed accurately and consistently.

Benefits of Joining Our Team:
Workers' Compensation is a complex and interesting area of law that provides continual opportunities to learn. If you enjoy delving into legal processes, you will likely find this position fulfilling and rewarding. This position offers extensive on-the-job training and cross-training and provides a strong foundation for employees interested in developing their knowledge of workers' compensation and pursuing future advancement within the Division.

The Working Environment You Can Expect:
Our office is located in midtown Anchorage near numerous restaurants and shops, with ample free parking available. The work is performed in an office environment and involves frequent computer use, document review, telephone and email communication, and interaction with coworkers and members of the public.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail:
  Is thorough when performing work and conscientious about attending to detail.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Reading Comprehension:
  Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Reasoning:
  Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Minimum Qualifications:

Two years of journey level clerical work experience, performing tasks that require applying general programmatic and/or administrative knowledge and skill to complete assigned tasks. The required experience includes, but is not limited to, work such as Office Assistant 1 job class with the State of Alaska or the equivalent with another employer. OR One year of advanced level clerical work experience, performing tasks that require determining administrative and/or programmatic tasks to be completed, prioritizing work, and deciding the appropriate action to be taken based on interpretation and application of the organization's programs, policies, and regulations.

The required experience includes, but is not…