SBDC Client Services Coordinator

The Alaska Small Business Development Center (Alaska SBDC) is hiring a Client Coordinator who enjoys helping people, solving problems, staying organized, and keeping things moving in a busy office environment. This highly visible position serves as a primary point of contact for entrepreneurs and small business owners reaching out to the Alaska SBDC and is an important part of our statewide team.

The Alaska SBDC provides no-cost business advising, workshops, tools, and resources to entrepreneurs and small business owners throughout Alaska. As the SBDC Client Coordinator, you will help connect individuals with the right SBDC services and resources by responding to phone and email inquiries, supporting the statewide client intake and registration process, maintaining client records, and directing requests to the appropriate staff or program.

You will also provide administrative and office support and assist with workshops, meetings, special projects, and other SBDC activities. This is a fast-paced position with frequent interruptions and changing priorities. Much of the day involves balancing incoming requests with ongoing administrative work, so being able to stay organized, shift priorities, and follow through is an important part of the role.

You will be successful in this position if you are approachable, dependable, detail-oriented, and comfortable managing multiple tasks while maintaining accuracy and follow-through. Strong customer service, communication, organization, and problem-solving skills are important, along with comfort using email, shared files, calendars, databases, and other office technology. Experience providing administrative or customer service support in a professional environment and working with the public will be valuable.

Experience with office technology, cloud-based systems, client relationship management systems, or similar databases is helpful. Experience with small businesses, economic development, higher education, government, nonprofit, or other public-service organizations is beneficial but not required. Most importantly, we are looking for someone who takes initiative, works well with others, and is comfortable figuring out the next step when the answer is not immediately obvious.

Some college coursework and one year experience related to program specialty, or an equivalent combination of training and experience; OR three years of progressively responsible office/administrative experience.

This position is located at the SBDC Office in Anchorage, Alaska. This is a term-funded, full-time, non-exempt staff position complete with a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.

This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.

* To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

* This is a term-funded position reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada.

The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

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