Administrative Associate Job Anchorage area,Alaska USA,Administrative/Clerical

Agency Overview:

thread assists families in finding affordable, high-quality child care that meets their needs. We provide professional development, technical assistance, and financial support to early childhood educators and programs to ensure they are preparing children for lifelong success. By collaborating with communities and businesses, we work to achieve positive outcomes for families and young children through increased access to affordable, high-quality child care.

We undertake research and advocate for child care policies. This work is guided by our core values of empowerment, access, child care professionalism, children’s rights, and entrepreneurial incubator.

Specific Responsibilities:

The Administrative Associate is the first point of contact for all clients and visitors who walk in, call or reach out to thread electronically. This position is primarily a customer service and administrative support position to the Office Manager but may have other tasks/projects assigned as needed.

Greet and direct clients and visitors in a friendly and professional manner, both in person, over the phone, and

Accurately communicate information about thread's services to

Manage multiple line phone system.

Process and distribute incoming and outgoing mail and packages.

Facilitate the referral call rotation to Early Childhood Specialists by using the Family Services Communications log.

Manage the info and IT email boxes to include checking and distributing throughout the day.

Ensure thread office including reception area, mailroom, kitchen, storage, and training rooms are clean, organized, and well-maintained.

Assist Office Manager with general agency purchasing, office supply inventory, and vendor Reconcile and submit office supplies invoices as needed.

Assist the Office Manager with agency inventory.

Assist Office Manager with coordinating, maintaining, and scheduling shared spaces and associated calendars.

Coordinate monthly staff meetings to include securing meeting hosts, creating and sending calendar invites and agenda to staff, and taking and filing notes.

Provide administrative support for the Learn & Grown(L&G) and SEED team, including quarterly meetings, annual meetings, and cohort support.

Provide technical support for early educators/clients including assistance with access to thread’s Service portal (Salesforce CRM client service hub).

Assist CAO with implementing agency travel procedures including, but not limited to, staff guidance, staff training, travel tracking, and travel booking as assigned.

Support other departments with special projects as needed.

Other duties as assigned.

Qualifications:

High School Diploma/ GED required. Associates or BA in education, child development, business management, office administration or related field preferred.

Bilingual Spanish speaking preferred.

Previous experience running a multi-line phone system and general office experience preferred.

Ability to lift 25 pounds.

Current driver’s license required;
Alaska driver’s license preferred.

Must pass background check. References and valid identification required.

Key

Competencies:

Passion and commitment to thread’s mission and the importance of early childhood education.

Ability to communicate effectively with a diverse group of providers, parents, staff, and members of the community.

Knowledge of early care and education programs and services, and community collaboration initiatives

Ability to provide high level customer service including friendly, helpful, and clam support

Flexibility and adaptability as organizational needs change.

Strong people skills required.

Strong analytical skills and mindfulness of details.

Ability to use database systems and general office programs with comfort and ease including Microsoft Outlook,…