Parts & Service Department Coordinator

PAPE’ MATERIAL HANDLING, INC. – ANCHORAGE, AK Parts & Service Department Coordinator

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join our team in Anchorage, AK. We invest in your growth through robust training programs and continuous support, offering competitive compensation, exceptional benefits, and a strong work‑life balance to support you and your family.

As the Parts & Service Department Coordinator, you will manage incoming and outgoing service department work, enter and manage work order data through internal programs, staff the reception desk and parts counter, dispatch technicians, assist with safety inspections and paperwork, prepare warranty paperwork, monitor reimbursements, provide excellent customer service in person and on the phone, and ship and receive parts. You must be a detailed person who enjoys working at a fast pace and has a winning attitude.

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required; mechanical aptitude is helpful.
• Experience working directly with customers and knowledge of the material handling equipment market are preferred.

USD 22–26.50 per hour (depending on experience).

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) retirement plans with company match; medical, dental, vision and prescription insurance; flexible spending accounts; life insurance; short‑ and long‑term disability insurance; employee assistance program; online and instructor‑led training; tuition reimbursement for training programs.
• Progressive vacation plans, sick leave & paid holidays – Members receive 80 hours of vacation (first year prorated for new hires), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Vacation plans have tiers based on seniority.
• Advancement – Pape’ is a dynamic, growth‑oriented organization that promotes from within.
• Stability and reputation – Pape’ is a family‑owned, fourth‑generation company with over 160 locations, over 4,000 members and 85+ years of experience, known for stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact – Enjoy an open‑door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and for continued learning to grow your skills.

The Pape’ Group maintains a drug‑free workplace and as such, requires candidates to successfully pass a pre‑employment drug test.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.