Service Supervisor

Position Overview

The Service Department is seeking a Service Supervisor for our Anchorage, AK branch. If you have the ability to work and get along well with people, to accept change quickly and be able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Salary from: $120,200 (Based on Skills & Experience).

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction.
• Coordinate all department labor needs as requested by internal and external customers.
• Work with customers to determine source of problems.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Maintain knowledge of the skills of the labor force (technicians) to manage job placement of the technicians.
• Keep up to date on overall activities of the department, identifying problem areas and taking corrective action.
• Accurately complete all necessary paperwork.
• Be responsible to ensure repairs and preps are complete, on time and on budget.
• Maintain control of all assigned company property and ensure that equipment is maintained in safe operating condition at all times.
• Work to build trust among direct reports and peers alike with reliability and credibility.
• Regularly demonstrate the Company Values and establish accountability for self and others to do the same, addressing behaviors that are counter to our values.

• Supervisor is responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising annual performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.

• A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required.
• A valid driver's license and forklift experience; operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more.
• Proficient in Microsoft Office Products and Outlook.
• Requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting, stooping and kneeling.
• Flexibility to travel and visit customers will be required. Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.

• Retirement: 401k with Company Match and Profit Sharing
• Paid Time Off:
  Paid Vacation, Holiday & Sick Leave
• Health Insurance:
  Premera Blue Cross Medical with Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance:
  Company Paid Life, AD&D & Disability Insurance
• Guidance Resources:
  Employee Assistance Program
• Rewards:
  Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access:
  Credit Union Membership is available
• Growth/Stability:
  Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure:
  Seniority Bonus, starting at 5+ years
• Talent Referral Program:
  Employee Referral Bonus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.