Lead Business Analyst

GCI's Lead Business Analyst serves as a partner to leadership and business stakeholders by analyzing and synthesizing business needs, industry trends, processes, and systems to identify opportunities for improvement. Offer data-driven insights into actionable recommendations to improve efficiency, effectiveness, and support business strategy, growth, and decision‑making.

Focus Areas – may be assigned to any of the following: (see addendum for additional requirements)

• Consumer
• Marketing & Acquisition
• Inventory
• Customer Experience & Retention
• Purchase Orders & Invoicing

• Partner with leadership & stakeholders to gather, validate, and analyze data to support decision making, meet financial goals, and document business requirements.
• Evaluate current processes, workflows, and systems to identify gaps and improvement opportunities.
• Perform root cause analysis to identify performance issues, risks, or gaps.
• Translate business needs into functional or technical requirements.
• Synthesize data into clear summaries and insight decks, delivering actionable recommendations.
• Collaborate cross‑functionally and facilitate stakeholder meetings, workshops, and requirements review sessions.
• Ensure solutions align with defined business objectives, policies, regulatory, and compliance requirements.
• Ensure requirements are traceable, accurate, auditable, and approved by stakeholders.

• Lead comprehensive evaluations of enterprise processes, workflows, and systems to identify gaps, inefficiencies, and improvement opportunities.
• Conduct advanced root cause and impact analyses to proactively identify performance issues, risks, or gaps, recommending scalable, sustainable solutions.
• Synthesize complex qualitative and quantitative data into executive‑ready insights, narratives, and decision materials, delivering clear recommendations with measurable business outcomes.
• Drive cross‑functional collaboration by facilitating high‑impact stakeholder meetings, workshops, and governance forums to align priorities, resolve conflicts, and accelerate delivery.
• Define analysis standards, methodologies, and best practices across projects.

• Translate data into visibility and actionable insights through structured reporting and analytics.
• Develop and maintain reports, dashboards, and ad hoc analyses to track performance, trends, and variances, ensuring accuracy and consistency.
• Define and maintain standard metrics, assumptions, and documentation to ensure consistency and data quality.
• Identify data gaps, quality issues, or reporting limitations and recommend sustainable improvements.
• Assess solution effectiveness, monitor outcomes and KPI’s, and recommend corrective actions.
• Identify and escalate insights or processes that do not meet standards.

• Transform complex data into executive‑level visibility and actionable insights through strategic analytics, structured reporting, and compelling data narratives.
• Own the design, development, and governance of enterprise reports, dashboards, and ad hoc analyses to track performance, trends, risks, and variances, ensuring accuracy and consistency.
• Apply judgment to surface, elevate, and influence resolution of insights, trends, or processes that fall short of established standards or business expectations.

• Partner cross functionally to improve systems, processes, data quality, workflow efficiency, and operational effectiveness.
• Identify intervention points and opportunity areas to improve outcomes and efficiency, defining success metrics and performance indicators to measure business outcomes.
• Support system implementations, enhancements, or policy changes.
• Champion process refinement initiatives, including standardization, automation, and simplification.
• Drive adoption of new tools, processes, and ways of working by adapting to change and enabling stakeholders.

• Lead cross‑functional partnerships to drive enterprise improvements in systems, processes, data…