Director of Business Improvement

Cook Inlet Housing Authority (CIHA) is seeking an experienced, strategic, and collaborative Director of Business Improvement to champion organizational excellence and drive meaningful change across our diverse programs and operations.

This is an exciting opportunity for a proven leader who is passionate about process improvement, operational efficiency, innovation, and creating exceptional experiences for both employees and customers. As a key member of our leadership team, you will work across departments to eliminate barriers, strengthen collaboration, and implement initiatives that advance CIHA's mission of creating opportunities for people to thrive.

• Join a passionate, community-focused organization committed to housing equity and long-term sustainability.
• Lead efforts that directly affect the quality of life for families and communities we serve.
• Work with, contribute, and learn from colleagues who value collaboration and excellence in all aspects of the work we do.
• Be a key voice at the executive level weighing in on strategy, policy, and innovation.
• Advance your career in a dynamic and supportive environment that values continuous learning, leadership development, and cross-functional collaboration.
• Competitive salary and benefits package:
• Medical plans offered through the Federal Employee Health Benefits (FEHB) Program
• Employer-paid Dental and Vision coverage
• Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Generous Paid Time Off (PTO) Accrual & Paid Holidays
• State of Alaska PERS/SBS Retirement
• Plus many other supplemental insurance offerings

We're seeking a strategic and collaborative leader who excels at bringing people together to solve complex challenges, improve organizational performance, and drive meaningful change.

The ideal candidate is a trusted partner to senior leaders, capable of seeing both the big picture and the operational details needed to move initiatives from concept to implementation. They are energized by identifying opportunities for improvement, building alignment across departments, and creating sustainable solutions that enhance both employee and customer experiences.

Successful candidate will have demonstrated experience leading organizational or operational improvement efforts, facilitating cross-functional teams, and influencing outcomes without relying solely on positional authority. They possess strong business acumen, sound judgment, and the ability to navigate competing priorities while maintaining focus on strategic goals.

We are looking for someone who:

• Builds credibility and trusted relationships with leaders, staff, and external partners.
• Promotes collaboration and breaks down organizational silos to achieve shared outcomes.
• Leads change with empathy, transparency, and a commitment to employee engagement.
• Uses data, analysis, and stakeholder input to make informed decisions and drive continuous improvement.
• Encourages innovation while balancing practical implementation and operational realities.
• Demonstrates strong facilitation and project leadership skills, guiding teams to deliver measurable results.
• Is committed to fostering an inclusive environment where diverse perspectives are valued and incorporated into solutions.
• Thrives in a mission-driven organization and is motivated by work that creates lasting impact for the communities we serve.

• Bachelor's degree in Business, Management, or a related field (relevant experience may substitute for education on a two-for-one basis).
• Seven (7) years of progressively responsible experience in business management, property management, operations, or a related field.

As Director of Business Improvement, you will lead initiatives that strengthen organizational effectiveness and support CIHA's strategic objectives. Working across departments, you will help identify opportunities to improve operations, enhance services, and implement solutions that create lasting value for the organization and the communities we serve.

In this role, you will:

• Lead enterprise-wide improvement initiatives that advance…