Network Technician – Foreman

• Assist with tasks of classifications assigned
• Assess department and Company objectives to prioritize and schedule workloads, assign staff, and coordinate projects for timely completion
• Develop, document, and implement consistent practices, policies, and procedures
• Lead staff to achieve or exceed goals and performance targets
• Train, coach, and take corrective action to meet customer expectations and performance targets
• Monitor and evaluate staff goals and performance at least monthly
• Maintain a positive, safe, clean, and orderly work environment
• Identify workplace problems and take corrective action
• Report and investigate accidents or incidents and recommend actions to reduce future risk
• Conduct safety meetings and ensure appropriate safety training
• Assist with employee investigations and disciplinary action with Manager approval
• Ensure compliance with Company policies and procedures
• Manage department/work-group expenditures within budget limitations
• Audit assigned cash funds and inventory and report variances
• Post and monitor schedules, assign shifts, and manage vacation bids and requests
• Determine staffing levels, evaluate overtime needs, manage overtime lists, and reassign staff for absences
• Recruit or assist in recruiting qualified candidates
• Perform other duties as assigned

• High school diploma or GED
• Two (2) years of progressively responsible duties in a supervisory capacity
• At least one (1) year in a customer service or telecommunications industry
• Excellent verbal and written communication skills
• Must meet the minimum qualifications of positions reporting to the Lead or Foreman when performing their daily work
• Must meet the Minimum Qualifications of the main classification that regularly reports to the posted Lead or Foreman position
• Possess and maintain a valid Alaska Driver's License
• Some positions may require an Alaska Commercial Driver's License (CDL) Class A or B, a valid Certificate of Medical Examination (Medical Card), and passing a Drug and Alcohol Background check
• Ability to obtain First Aid and CPR certification

Demonstrates strong leadership and supervisory skills, with a focus on achieving performance targets and maintaining compliance with company policies. Proficient in training, coaching, and evaluating staff while ensuring a safe and orderly work environment.

• Supervisory Experience
• Customer Service Skills
• Excellent Communication Skills
• Budget Management
• Safety Training

• Staff Scheduling
• Performance Evaluation
• Policy Development
• Incident Reporting
• Inventory Auditing

• Coaching
• Problem-Solving
• Team Leadership
• Conflict Resolution

• Alaska Driver's License
• Alaska Commercial Driver's License (CDL) Class A or B
• First Aid Certification
• CPR Certification

• Telecommunications Industry
• Workplace Safety
• Compliance
• Customer Expectations