Customer Service Representative​/Administrative Assistant

Position: Customer Service Representative / Administrative Assistant
Job Description
AKHIRE is currently recruiting for the following position:

Customer Service Representative / Administrative Assistant

Location - Anchorage, AK

Full-time temp to hire permanent

Shift: Mon - Fri, 10AM-6:30pm

Pay $22 per hour

Summary:
Customer Service Representative / Administrative Assistant

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Key Responsibilities:
Customer Service Representative / Administrative Assistant

Manage heavy call and email volume in a professional and timely manner

• Administer elevated service programs including customer reporting and communication processes for specific customers

• Assists internal and external customers with information or document requests

• Partners with the sales team to meet and exceed customer service expectations

• Assists in maintaining and monitoring electronic data for customers

• Operates inventory control, word processing, and spreadsheet applications for customers

• Generates correspondence to secure additional customer information to resolve customer disputes

• Responsible for regular attendance and promptness

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Requirements

• 1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred

• Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required

• Moderate to advanced knowledge of customer service practices

• Ability to assist in all areas of warehouse and administrative operations

• Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word

• Knowledge of standard office administrative practices and procedures

• Willing and able to work with all personality types in a professional, effective manner

Drug Screen (not including cannabis) and Background Check required.

Benefits

Full benefit package available after probationary period