Summer Conference Intern; Temporary

Position: Summer 2026 Conference Intern (Temporary)
We are in search of a staff member who is a creative, positive team player with a pioneering spirit and true zest for work in a university summer hospitality program. Interns are needed to help oversee our summer conference Hospitality service program and supervise hospitality staff. We are looking for individuals with strong leadership and people skills, organizational and multitasking skills, ability to work in a busy and fast paced environment at times, and a genuine interest in providing quality customer service.

Public/private sector employment experience with cash handling skills is a plus. Our summer 2026 conference program starts Mid April through Mid September. This position is shared with another intern; therefore teamwork, support, and communication are crucial. You will be provided with a fully furnished apartment shared with another intern; therefore teamwork, support, and communication are crucial.

Intern responsibilities include:
Team leader for up to twenty (20) Guest Services Representative and two Team Leads summer staff members while under the direction of the Event Services management team. Duties include supervision of summer staff, scheduling staff for 3 rotating shifts (24/7 shifts) at 1-2 Residence Halls and Apartments, desks, training, and evaluation; summer staff contact in the areas of counseling, conflict resolution, crisis management, mediation, discipline, organization, advising, and social justice training.

Lead staff in displaying professionalism and teaching them about great customer service, handling guest reservations, guest check-ins/check-outs, staff meetings and the decision-making process. You would also be directly responsible for the collection and accountability of all daily cash handling receipts, administration of daily front desk operation, and staff or guest problem solving. Additional duties would include assisting conferencing summer staff with questions they may have while on their shift of on-call duty for emergency problem solving within the Residential Halls and apartment areas after non-typical business hours of 5pm-8am.

Overtime will be mandatory during the first three weeks if we do not meet our cleaning schedule goals for residents halls and apartments in preparation for opening and at the End of the Closing Season. Overtime is available and oftentimes needed due to business demands during the summer as well.

Physical demand:
Twisting/Bending, Pulling/Pushing, Standing, Walking/Running, Driving, Repetitive movements, Climbing/Squatting, Reaching and Speaking.

To thrive in this role the intern would be a creative, positive team player with a pioneering spirit and true zest for work in a university summer hospitality program. You would be part of a bigger picture:
You would be part of an intern group and the Event Services Department team. You would also have exposure to the office of Campus Services and the Department of Residence Life.

Applicant must demonstrate a positive attitude and willing to work with management and be flexible to business demands.

This unique institution has a lot to offer an aspiring Campus Services professional. UAA is an open-access institution that ranges from granting associate degrees and certificates all the way to doctoral degrees. UAA educates many of the engineers that access resources in our state, many of the teachers that work in our schools, many of the pilots that provide transportation to our rural villages, and thousands of others students.

UAA and Anchorage are also widely recognized for their diversity, with Anchorage being one of the must ethnically diverse cities in the country. Additionally, UAA's student population is more than 12% Alaska Native; our institution is very conscious of our location on traditional Alaska Native lands and the people who we serve.

Minimum Qualifications:

Prior work experience in Housing, Event Services, Residence Life, Student Services, hotel or other hospitality/customer service position is required. Supervisory experience in one of these areas is a plus but not required.

Familiarity with Microsoft Word and Excel programs. Seeking candidates with experience (but not…