Front Desk Agent *Hilton Anchorage Job Anchorage area,Alaska USA,Customer Service/HelpDesk

Position: Front Desk Agent *Hilton Anchorage*
We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Key Responsibilities:

Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.

Qualifications & Skills:

Previous hotel front desk or customer service experience preferred.
Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
Strong communication and problem-solving skills.
Familiarity with hotel property management systems (PMS) is a plus.
Flexible schedule, including weekends and holidays.
Ability to stand for extended periods and multitask efficiently.

Job Type: Full-time

Benefits:

401(k) matching
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance

Schedule:

4 hour shift
8 hour shift
Evening shift
Monday to Friday
Night shift
Overnight shift
Rotating weekends
Weekends as needed

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift

Work Location:

In person