Account Representative

Who We Are

North America's largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer
experience. We help people transform houses into homes. You've probably seen our products in the media featured on tv shows and magazines such
as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie?

With us, you're more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

What You'll Do

As the Account Representative, you will be responsible for delivering exceptional service to our customers by managing inbound and outbound communications. This primarily involves responding to incoming calls and emails to process orders, providing updates on inventory and order statuses, and addressing routine customer inquiries and concerns. This also involves proactive outreach through weekly outbound calls to customers with a focus on following up regarding minimum order requirements, truck fill opportunities, and resolving any outstanding issues.

You will have a strong understanding of our products and customers' needs to ensure a high level of satisfaction and support.

As our Alaska team is a small and mighty team and works closely together, you will also be providing regular hands-on support to warehouse operations, such as operating a forklift and fulfilling orders. You will be the back-up for our Operations Lead and other Branch Leadership when they are off-site, ensuring continuity of daily operations.

You will report directly to our Market Manager and play a key role in maintaining customer relationships and supporting operational efficiency through timely and accurate communication.

Location:

This position is based out of our Anchorage, Alaska branch.

Work Schedule:

Monday - Friday in the office.

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning.

Responsibilities

• Provide responsive and professional service across a high volume of in-bound customer requests, including calls and emails.
• Manage end-to-end inside sales activities including quoting, inventory checks, order entry, and delivery coordination with accuracy and a strong sense of ownership.
• Maintain strong product knowledge to effectively answer customer questions and tailor solutions to meet their needs.
• Proactively conduct weekly outbound calls to assigned customers to confirm orders, identify truck-fill opportunities, and support minimum order requirements.
• Follow established inside sales and service processes to deliver consistent and high-quality customer experience across assigned accounts.
• Remain composed and solution-focused when engaging with customers, working constructively to resolve issues and maintain satisfaction.
• Proactively identify recurring issues, service gaps, and customer pain points. Share insights and improvement recommendations with branch leadership.
• Apply product knowledge to suggest alternatives or value-added options that align with customer requirements and business needs, when applicable.
• Be a reliable team player who supports colleagues and Outside Sales Representatives to achieve shared customer outcomes.
• Take full ownership of customer requests and issues; ensure they are tracked through to resolution and proactively communicate status and next steps to ensure customers feel supported throughout the process.
• Provide hands-on operations support in the warehouse during high-volume periods and as needed. This includes, but is not limited to, will-call, receiving freight, put-away, picking and staging…