Customer Service Representative - UMV Abbott Branch

Who we are looking for:

We are seeking someone with a demonstrated passion for providing exceptional in-person customer service with a background that highlights their ability to successfully engage with clients while using their keen attention to detail to review documents, accurately and quickly update computer databases and accurately handle monetary transactions. Work experience with DMV transactions, as a teller, loan origination or administrative support of car dealerships is a significant plus.

Working for UMV is working for a company that is focused on the success and growth of its employees while serving the community with the best experience and service possible. You will be giving your community the gift of time by eliminating the need to stand in long lines at the DMV. You will do this by quickly and accurately completing DMV related transactions through the review and verification of client documents.

You will use these documents to update various computer databases while issuing personal and vehicle credentials. You will also offer additional services to enhance the customer’s experience. You will be part of a team of fellow agents and managers that are always available to answer questions and assist. No two days will be the same and every day will bring a new experience and opportunity to help our amazing clients and your coworkers.

The UMV is committed to providing exceptional, efficient, friendly and fast customer service. We want to save our clients time so they can live their lives.

These FIERCE values shape our culture and who we are:

• Finding the Yes for Clients with an energetic personality and confident demeanor to assist while providing ethical and exceptional customer service in a fast-paced environment
• Exhibit interpersonal skills that demonstrate active listening, conflict resolution,
  innovative problem-solving, adaptability,
  empathy
  , diplomacy, awareness, and respect
  .
• Demonstrate consistency through job knowledge, keeping up to date with SOPs, and state and federal requirements
• Strive for excellence always. Delivering excellence doesn't just happen; it takes hard work and dedication.

With our FIERCE values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home.

• You are highly detail oriented and organized, ensuring accuracy with everything that you do.
• You have outstanding interpersonal and communication skills and know how to interact professionally with the public and your co-workers.
• You are self-driven, highly motivated, and a self-starter.
• You have a high level of initiative, strong work ethic and commitment towards completing assignments in a timely manner and are motivated to achieve UMV goals to benefit Alaskans.
• Passion for working in a fast-paced, ever-changing environment.
• Positive, can-do attitude with a drive to meet quality and service goals.
• Work experience with DMV transactions, banking, loan origination, or administrative support of car dealerships are significant pluses.

• At least 18 years of age
• Possess a valid Alaska driver's license or
• Ability to pass a federal background check
• Ability to type 40 WPM, and proficient using 10-key for data entry
• Able to stand for long periods of time and lift 50 lbs. Regularly

Minimum high school diploma or equivalent.

Full Time (40- hour week) with the potential for overtime.

Office hours are Monday-Saturday between 8:30 AM and 6:00 PM.

Shifts are 8 hours plus a lunch break.

• New UMV employees on average earn between $48,000 and $53,000 annually in total compensation and benefits.
• Hourly Wage: $20+ Depending on Experience.
• Audit Accuracy Bonuses ($100 each).
• Various incentive bonuses.
• 10% Commission on additional services paid monthly ($125 average).
• Potential performance bonuses twice per year ($2000 annually).

• Paid Time Off (10 days annually with 2 day increases at 2 & 4 years of full-time employment).
• Paid Holidays after 60 days of employment. 8 per year with extended weekends for Memorial Day and Labor Day.
• Healthcare stipend after 60 days of employment ($100 per pay period/$2600 over 12 months).
• 401K with 4% match after 1 year of full-time employment.
• Equity ownership with potential dividend payments.

All positions within UMV come with promotion opportunities based on experience, accuracy and performance with the potential for advancement to team leadership and management roles. We strive to invest in our employees with additional training and offer the opportunity for additional classes to further your professional development and to assist you in your professional growth. We believe that investing in our employees' development is also an investment in UMV and our clients.