Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Enter orders and handle requests.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner.
• Follow up on all customer issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
• Ensure every customer experience is top notch in quality.

• Strong communication skills.
• A passion for customer service.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• 2+ years experience preferred.
• High school education (2 year or 4 year degree preferred).

Monday - Friday, 7:00am - 4:00pm.

The expected starting rate of pay for this position is $24.50 per hour, depending on experience.

• Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage.
• Flexible Spending Accounts.
• Disability Benefits at no cost to you.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid Vacation & Sick Days.
• Paid Holidays.
• Paid Wellness Day.
• Community Time Off.
• Predictable Work Schedules.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.
• More perks that support well-being and career growth.

Graybar is an Equal Opportunity Employer. If you need accommodations during the hiring process, let us know.