Service Manager

Job Description

Join a team that cares about our customers and you! Allstate Luis Mangandi Agency in Anchorage, Alaska, is looking for an experienced and committed individual to join our team as a Full-Time Service Manager
. In this role, you will manage people and accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Apply now to join our team and begin a role with excellent career growth and earning potential.

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Retirement Plan

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Attend industry events to network and build relationships.
• Handle customer renewals.
• Direct the Service Team and work together with the sales team.

• Must have ability to multi-task.
• Problem-Solving Capabilities.
• A Property & Casualty insurance license is required.
• Bilingual, fluent in both English and Spanish is beneficial.
• Allstate Experience is a MUST.