Motor Vehicle Customer Service Representative

Eligibility Criteria

Position open to Alaska residents only.

In this fast‑paced, hands‑on role, you’ll help our Alaska DMV business partners by serving as the primary point of contact, responding to inquiries via telephone, email and other communication channels. Provide technical guidance and procedural assistance regarding driver license, identification card, vehicle title, registration, and other DMV transactions. Assist partners in resolving complex transaction issues, correcting errors and identifying appropriate processing requirements.

Develop and maintain positive working relationships with business partners.

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• Ability – We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• Customer Focused – We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.
• Passionate People – We have a positive attitude, the ability to learn and grow, are self‑motivated, service‑oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• Expertise – SME is ME! We are a solutions‑oriented organization of subject matter expertise that provides accurate and efficient services to our communities.
• Champions of Change – We embrace revolutionary innovations to boldly advance DMV solutions into the future.

At the DMV’s Anchorage Contract Services team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits.

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast‑paced and rewarding environment while mentoring a team of highly dedicated individuals for long‑term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

We are interested in candidates who possess the following competencies and experience:

• Attention to Detail – Thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills – Uses computers, software applications, databases, and automated systems to accomplish work.
• Integrity/Honesty – Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Experience Requirements:

• Six months of experience performing advanced‑level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non‑commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
• One year of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility, and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1…