Call Center Specialist- Anchorage, AK; Hybrid

Summary

HMS is hiring Call Center Representatives to support the Alaska Medicaid account. Representatives will work in a fast‑paced environment handling calls from members and providers.

• Identify, prioritize, and resolve most questions.
• Receive calls and provide accurate, acceptable answers to queries and concerns.
• De‑escalate situations involving dissatisfied callers, offering patient assistance and support.
• Guide callers through troubleshooting and navigating the Medicaid sites and/or services.
• Review customer or client accounts, providing updates and information per established program policies.

• At least two years of Medicaid claims/policies, healthcare insurance, or healthcare industry experience.
• Ability to follow written policies, procedures, and guidelines.
• Ability to read and interpret moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
• Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time‑management and prioritization skills.
• Good personal computer and business solutions software skills.

• Hybrid model including in‑office and WFH days to be defined. For positions assigned to WFH, reliable high‑speed internet connectivity is required.
• Internet requirements: minimum 24 Mbps download and 8 Mbps upload. Greater speeds will provide better performance.
• To test your internet download and upload speed:
  • Go to Google.
  • Search for Internet Speed Test.

The pay range for this position is $48,200.00 – $68,800.00 per year. Included benefits: generous, flexible vacation policy, 401(k) employer match, comprehensive health benefits, and educational assistance.

HMS, a Gainwell Company, is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.