Client Success Manager

Q-1 Services is a locally owned commercial cleaning company that has proudly served Alaska since 1976. We believe great customer service is built on trust, communication, and follow-through. We're looking for someone who genuinely enjoys working with people, takes ownership of problems, and is driven to find practical solutions that work for everyone involved.

This is not a behind-the-desk customer service position. You'll spend time visiting client locations, building relationships, identifying opportunities for improvement, and serving as the bridge between our clients and our operations team. The right person is outgoing, approachable, empathetic, and confident communicating both in person and over the phone.

• Visit client locations to build relationships and understand their needs.
• Conduct building walkthroughs, identify opportunities for improvement, and communicate recommendations to our operations team.
• Act as the primary point of contact for client questions, concerns, and service requests.
• Listen carefully to client concerns and work collaboratively with both the client and our team to create practical, win-win solutions.
• Follow up consistently to ensure concerns have been resolved and clients are satisfied.
• Document client interactions, walkthrough reports, and service requests accurately.
• Work closely with our operations team to improve service quality and strengthen long-term client relationships.
• Help create a culture of accountability, teamwork, and continuous improvement.

• Empathetic and able to understand situations from multiple perspectives.
• A strong communicator who is comfortable speaking with people face-to-face, over the phone, and through email.
• Outgoing and energized by building relationships with clients and coworkers.
• A logical problem solver who looks for practical, long-term solutions instead of quick fixes.
• Calm under pressure and able to navigate difficult conversations professionally.
• Organized and able to manage multiple priorities while following through on commitments.
• Someone who takes ownership, communicates proactively, and does what they say they're going to do.

• Customer service, account management, hospitality, sales, or client relations experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Experience using CRM or customer management software is a plus.
• High school diploma or equivalent.
• Valid driver's license with reliable transportation.

At Q-1 Services, our people are the foundation of our company. We invest in employees who care about doing great work, supporting one another, and continuously improving. You'll have the opportunity to make a real impact on client relationships while growing alongside a company that has served Alaska for nearly 50 years.

Job Type: Full-time

Pay: $18.50–$24.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• On-the-job training
• Referral program

8-hour shift

In person - Based in Anchorage ALASKA. This position is only for ALASKA RESIDENTS.

• Q-1 Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.