Dental Practice Manager at Chugachmiut

The Dental Practice Manager provides leadership, management, and support for dental services provided throughout the Region. The Dental Practice Manager works to promote a success-oriented and accountable environment. This position works collaboratively with health services division team members to ensure quality patient services, clinical excellence, and adherence to company and regulatory policies and procedures. The position is responsible for hiring and training dental staff, overseeing day-to-day operations, managing budgets and payments, and organizing records.

Works under direct supervision of the Health Services Division Director to ensure the practices' business needs are met.

• Manages the day-to-day operations of dental services.
• Manages and directs staff assignments and activities in accordance with office policies and applicable laws.
• Recruits, interviews, hires, and directly supervises dental staff.
• Provides training and orientation to staff upon hire and annually and informs the Health and Clinical Directors of additional training needs.
• Leads and manages staff through mentoring, coaching, and supervision, ensuring staff engagement to meet organizational and clinical site goals and objectives are met.
• Collaborates with directors, managers, medical staff, and clinical leaders in clinic structure and process decisions.
• Participates in the development and implementation of the clinic plans for the provision of patient care.
• Implements an effective and ongoing performance improvement program to monitor, evaluate, and improve patient care quality and appropriateness.
• Supervises and monitors dental services provided to patients by dental staff and ensures proper procedures are performed in accordance with established protocols.
• Develops and supports staff programs that upgrade and develop staff knowledge and skills for personnel performance improvement and leadership.
• Monitors staff performance and provides staff members with instruction, guidance, corrective action, and disciplinary actions as needed.
• Supervises and ensures staff adherence to standards for infection control in accordance with local, state, and federal OSHA regulations.
• Addresses and assists in the resolution of personnel and patient issues as needed.
• Assists with back-office duties and front desk coverage as needed.
• Prepares reports for quality measures and statistical reports as requested and needed.
• Assists with oversight of scheduling for dental services provided throughout the Region.
• Provides education, analysis, and administrative information to assist native health in policy development, decision-making, and priority setting for practice sites.
• Facilitates regular dental team meetings and documents items covered.
• Maintains strict patient and program confidentiality and follows HIPAA and 42 C.F.R. Part 2 guidelines.
• Ensures patient records are kept confidential and oversees the policies that allow their release to the right people when required.
• Establishes and maintains standard front office and back office clinical procedures.
• Establishes and maintains standardized processes for collection of patient fees and co-payments. Oversees the preparation of daily deposits and ensure bank deposits are made promptly.
• Oversees and/or assists with preparing and submitting insurance forms, including Medicaid, Medicare, private insurance, and other insurance forms.
• Provides training and support to ensure adherence to Purchase and Referred Care Policies and provides oversight and training to assist with patient travel.
• Oversees ordering and receipt of dental supplies for all sites and assists with locating and establishing vendors for supplies as needed.
• Ensure supply rooms are kept stocked, clean, and organized.
• Ensures all offices are cleaned and sanitized according to healthcare industry standards.
• Documents and communicates maintenance needs on all office machines and dental equipment and coordinates repairs.
• Assists with safe handling and disposal of amalgam waste, dental sharps, and other hazardous materials.
• Assist with registering and reporting all radiological equipment in compliance with the Alaska…