Epic System Educator II

Epic System Educator

As a member of the Cere Core Epic team, the Epic System Educator works in collaboration with the Cere Core Education Team to support the implementation and teaching of the Epic Electronic Health Record (EHR) into the new hire orientation training program. This includes training and support of providers in the Epic EHR.

The Epic System Educator will be a results-oriented team member with a clear focus on providing high quality customer service and education. The incumbent will be flexible, adaptive, and decisive in development of education materials to ensure end user and customer success in their job duties. This position develops, delivers and maintains system-training programs to support Epic. The primary delivery methods consist of in-person classroom training, live virtual training/asynchronous or Web Based Training and Knowledge base Articles combined with other technology-based solutions using a blended learning approach.

The Epic System Educator teaches classes, facilitates training all aspects and applications within the EHR during new hire training, maintains lesson plans, and communicates Epic changes or upgrades to other CTs and Super Users. The Epic System Educator is responsible and accountable for assessing, planning, implementing, evaluating, and documenting competence in all Epic-related training applications and new hire orientation.

The Epic System Educator is an education professional who displays strong skills in developing and delivering training programs to diverse audience groups. The position requires an understanding of adult learning principles, needs assessments, course development, and training implementation. The position requires a solid understanding of clinical documentation and orders applications, workflow, and healthcare-based information technology. This is an on-site position.

Supervisor – Manager, Epic Services

Supervises – None

Key Interactions – Cere Core Leadership, HCA Leadership, Division Leadership, Facility Leadership, Clients, Staff, Vendors

Leads and executes the development and maintenance of Epic training materials; including ongoing establishment of training products, best practices, governance requirements, and the validation/acceptance criteria to analyze usage

Develops course content, training materials, agendas, lessons plans, and presentation materials working with Project Teams, Subject Matter Experts, Clients and Business Owner

Responsible for course instruction including classroom, live virtual classroom, and web-based training

Participate in the change control process to ensure the training environments remain in sync with production for their assigned application area(s)

Participates in requirements-gathering sessions with project teams to develop and coordinate the appropriate training plan(s)

Maintains an understanding of production changes as communicated by the Project Team and ensures they are properly communicated to Stakeholders

Communicates Epic changes or upgrades to other CTs and Super Users

Recommends appropriate media for specific education purposes

Ability to deliver results through collaboration in a matrixed environment

Proactively seeks appropriate certifications/accreditations to further depth and breadth of system knowledge

Supports the implementation and teaching of the Epic Electronic Health Record (EHR) into the new hire orientation training program including physicians

Understands adult learning principles, needs assessments, course development, and training implementation

Provides first level floor support and proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressed

Assesses, plans, implements, evaluates, and documents competence in all Epic-related training applications and new hire orientation

Assists in implementation and support of Epic deployed to facilities, physicians, physician offices, and all other Epic end users

Communicates workflows to end users, providers, and stakeholders

Active participation in projects that affect providers and other Epic end users

Documents interactions with providers and clinical leadership to confirm needs are…